CONTACT US
We're Here To Help You Find Your Perfect Fragrance.
Have a question, need advice, or want help with your order?
Our team is ready to assist you with exceptional care and fast response times.
WHATSAPP SUPPORT
Chat with us on WhatsApp for instant assistance.
074 780 4300
EMAIL US
Send us an email and we'll get back to you shortly.
info@thefragrancevault.co.za
CALL US
Speak to our team during business hours.
074 780 4300
OUR LOCATION
Based in Cape Town, South Africa.
South Africa
WE'D LOVE TO HEAR FROM YOU
PRODUCT ADVICE
Not sure which fragrance suits you? We're happy to recommend the perfect scent.
ORDER SUPPORT
Need help with your order, delivery or returns? We've got you covered.
BUSINESS HOURS
Monday – Friday: 9:00 AM – 6:00 PM Saturday: 9:00 AM – 2:00 PM Sunday & Public Holidays: Closed
Frequently Asked Questions
Are your fragrances 100% authentic?
Yes. All our fragrances are 100% authentic and sourced from trusted brands and authorised distributors.
How long does delivery take?
Orders are typically delivered within 5-7 business days nationwide. You'll receive tracking details via email.
What is your return policy?
We accept returns within 7 days of delivery for unopened and unused products. View our full policy for details.
Do you offer gift wrapping?
Yes! We offer premium gift wrapping at checkout. Perfect for special occasions.
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